Top 8 Reasons for Missed Backups when using Ahsay Backup Software

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Top 8 Reasons for Missed Backups when using Ahsay Backup Software

Have you ever wondered the reasons for those missed backups by your backup users? The following are top 8 reasons for missed scheduled backups, and their resolutions.

Reason #1: The client machine was shutdown or in hibernation mode at the start time of the scheduled backup.
Resolution: Make sure the machine is powered on or not hibernated at the scheduled backup start time.

Reason #2: The client machine is not connected to the network, thus no access to the backup server.
Resolution: Get the machine connected to the network.

Reason #3: For machine that connects to the internet via a proxy server, there are any bandwidth or access restriction on the proxy server which stops the client agent’s connection to the backup server.
Resolution: Edit the bandwidth or access restriction on the proxy server to allow AhsayOBM / AhsayACB client agent to connect to the AhsayCBS server during the backup window.

Reason #4: Firewall setting has been changed on the client machine or network.
Resolution: Edit the firewall setting to allow AhsayOBM / AhsayACB client agent to connect to the AhsayCBS server via HTTP and HTTPS.

Reason #5: The scheduler service for the backup agent is not running.
Resolution: Inform the user to try restarting the AhsayOBM / AhsayACB services and see if the next scheduled backup can be resumed.

Reason #6: The login password for the backup agent has been updated recently either through AhsayCBS user web console, or through the client agent on another machine using the same user account.
Resolution: Inform the user to login to the backup agent on the affected client machine to refresh the settings.

Reason #7: The Windows login password has been recently updated.
Resolution: The user needs to update password for this backup set in “User Authentication for Windows” through the client agent.

Reason #8: AhsayOBM / AhsayACB client agent was accidently uninstalled from the client machine.
Resolution: Reinstall the client agent and then login to the client agent with the original user account.

If none of the above resolutions solves your missed backup problem, contact our Customer Service for troubleshooting.

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