Ahsay™ Systems Corporation Offers Centralized Web Management Console for Convenient Monitoring of Devices

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Ahsay Systems Corporation allows more convenient monitoring of business devices through its easy-to-use, centralized web management console. The console offers the ease of system management to both MSPs and end-users.

Ahsay Systems Corporation, serving for over 15 years, is one of the prominent names in global cloud-based solutions industry. With its database backup solutions including AhsayACB, AhsayOBM, AhsayCBS, and add-on modules, the company offers complete data management services to meet the data management needs of businesses of all sizes and types. Due to the quality of its high-end solutions along with expertise in deployment of onsite, offsite, and remote backup systems, the company has gained recognition as one of the most trusted backup and recovery service providers among local and international businesses alike.

In order to ensure higher level of transparency and control, Ahsay™ Systems Corporation offers centralized web management console. Speaking about the program, Scherring Chong, founder of Ahsay, stated, “Stringent monitoring and control of the data management system is crucial to ensure transparency and accountability. With that in mind, we offer MSPs and end users with centralized web management console to enable them to monitor the activities and operations of their environment through in a single view interface. No matter how big or complex your IT environment is, you can gain control of all devices in your network to ensure transparency of the system.”

While responding to a question, Scherring said, “Given the data breaches and data management issues in organizations, it has become indispensable for businesses to closely monitor their users’ activities and ensure greater accountability. Our centralized web management console provides companies with capacities like real time status monitoring, user management, group policies, and flexible destination management to consistently screen their environment. Along with this, features like rebranding, trial account creation, reseller management, and scalability have been particularly designed for MSPs to enable them to keep an eye on their environment while delivering services with minimal downtime.”

With its solutions, Ahsay Systems Corporation has become one of the most preferred choices of MSPs looking for high-end tools and capabilities. Along with helping MSPs generate steady stream of revenues, the company’s solutions have helped thousands of end-users save on millions of dollars on downtime and data losses. To top that up, the company also offers efficient customer support services and workshops to help its clients run their environment efficiently and effectively.

Helping SMBs Adopt a Holistic Data Protection Approach

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With growing shift toward creating a knowledge-based environment, organizations of all sizes are increasingly looking for more robust data management solutions.

Organizations of across all industries are at high risk of data losses. Whether the loss occurs by a natural catastrophe or due to a man-made error, it can drive any company out of business indefinitely, and even permanently, in some cases.

As a strategic partner, an MSP needs to provide its clients with end-to-end data protection and IT infrastructure support on a holistic scale to prevent them from data losses and business failure.

In order to make sure that your SMB clients are creating a completely secure data management choices, here are five things you can do:

Help your Clients Develop a Data Protection Plan

First off, help your clients understand their data protection needs to enable them to create a robust data protection plan. While businesses across various sectors may have varying data protection needs, it is essential that you develop an understanding of their specific requirements precisely before recommending or implementing a solution. Depending upon the type of the business, you need to identify the level of protection the company requires, the downtime it can afford, and the areas that need the highest level of protection.

Once you understand the unique needs of the business, you can develop a comprehensive data protection plan and identify tools and solutions your clients may need to execute it. Make sure that the plan also addresses key issues related to disruptions caused by power failure, natural disaster, or human errors. Preventive database backup and recovery planning can prepare your clients for issues that they may potentially encounter in the wake of a mishap.

Take Appropriate Backup Security Measures

Offering high level database backup security is crucial to not just keep your clients’ data safe, but also to secure the integrity of your own business. Make sure that you provide military-grade 256-bit AES encryption in transit to ensure end-to-end protection during the transmission of data to and from the data center.

Be Mindful of Compliance Requirements

When offering data backup solutions to a client, make sure that the processes meet the industry standards and compliance requirements that they need to follow. Failure to meet the compliance requirements may put your clients at risk, especially those in highly regulated industries such as financial services and healthcare.

Centralized Management

Providing a centralized backup and management system can make it easier for you as well as your client to manage data effectively. Integration with PSA tools can be a good way to monitor all data management tasks conveniently.

Adopting a holistic data protection approach is indispensable for MSPs to deliver optimal customer experience. With our centralized backup solutions, we can help you meet all kinds of data management needs of your clients while enabling you to manage the security of their system. Check out our backup solutions or contact us to learn more about our MSP solutions.

A Guide to Onboarding New Customers Successfully

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You get only one chance to make the first impression. For MSPs, that chance comes once the contract is signed and the account moves from sales to service delivery team. The initial experience your customers have with your services is crucial as it sets the tone for your relationship for the years to come. If the first impression is confusing, it may jeopardize your relationship and can pretty much kill your chances of making a growth.

Considering that, we are presenting here a brief guide on how you can manage the onboarding process successfully so that you can lay the foundation for a long-term relationship and continued growth.

What is Customer Onboarding?

Customer onboarding is the process of introducing new customers to the services offered by your company. During the process, your clients get a chance to experience your products or services to assess its usefulness for their business.

Since onboarding lays the foundation for creating Customer Lifetime Value (CLV), developing trust is crucial to retain the clients and expand their use of the product over time. Besides this, it requires consistent communication and comprehensive process execution efforts to deliver the promises that have been made during the sales process. If you fail to meet customers’ expectations, the customer may look out for a way to get out of the contract.

The Onboarding Process

Successful onboarding typically comprises four key steps. Here is a brief look at each.

Provisioning

MSPs are required to equip their clients with appropriate resources, such as hardware, operating system, necessary programs, monitoring tools, and other products. Besides this, you also need to provide them with technical guidelines and documentations to help them assign appropriate roles and responsibilities within the organization.

Installation

Once the hardware is setup, system installation and configuration process begins. Depending upon the monitoring needs of the business, a monitoring hub is configured. During the phase, you need to take care of on-site arrangements as well as remote configurations. Also, you are required to conduct functional testing to make sure that everything is working properly.

Documentation

Documentation is instrumental for effective system management. With documentation of client’s IT environment, physical maps, organizational charts, network diagrams, and patch level of specific systems, you can maintain proper records which can greatly help in smooth transition from acquiring the business to efficient service delivery.

Quality Assurance

Onboarding does not end with functional steps, but also includes quality assurance to validate the process. In this phase, you need to make sure that all systems are working and processes are moving accurately and smoothly. Make sure that you maintain a close contact with customers during quality assurance to make sure that they are satisfied.

Successful onboarding is the first step to building a long-lasting relationship with MSP clients. Along with proper strategy, ensure the use of high-end database backup solutions to retain customers effectively. The reliable data management and restoration solutions available at Ahsay Systems Corporation specifically take care of your clients’ needs and deliver unfailing results every time. Learn more about our highly trusted backup solutions or contact us at 852 3580 8091 today.

4 Customer Onboarding Mistakes MSPs Need to Avoid

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Once your prospect has signed on the dotted lines, it’s time to build upon the foundation for a long-standing relationship. The process of onboarding sets the tone for the entire relationship over customer lifecycle.

However, delivering your clients a great onboarding experience is crucial to create satisfied customers, reduce churn, and most importantly, improve profits and growth.

If you are closer to finalizing a deal, make sure that you don’t fall prey to these onboarding mistakes.

1.     Overpromising

MSPs often get carried away when making a sales pitch. Beware of what you promise or guarantee. While the technological support you are offering can significantly affect your client’s business and its overall performance, avoid making promises that you can’t deliver.

People get influenced by promises, so it’s always a good idea to stick to concrete facts to give your clients a realistic sense of changes and improvements. Moreover, include a time frame with each promise to set clear expectations of how and when you can deliver.

2.     No Lead-In

Onboarding without engaging your clients can bring a quick end to your relationship. Think about the things that your client potentially needs and let them know how you can meet them. Moreover, provide them with appropriate educational resources to help them know better about your capabilities. It’s a good practice to discuss compliance issues, security risks, audit, and mobility issues at the beginning of the process to set clear expectations. Besides this, map out a timeline from start to finish with important dates to help them know how the entire process will proceed.

3.     No Follow-up

Communication is crucial to ensure a long-term relationship with clients. If you don’t send out messages other than subscription confirmation and expiration emails, you may miss out on some significant opportunities. Make sure that you communicate with your clients regularly. Send automatic reminders or emails to create different touchpoints. Also, ask them for feedback or criticism to assure them that you are committed to improving their experience. Listen carefully to what they expect from you and modify your approach accordingly.

4.     Inefficient Communication

Businesses expect quick and efficient communication for their queries and complaints. If you fail at providing your clients with on-time assistance, you may risk losing a customer. Offer support through phone, email, chat, and social media channels with minimum response time to help your new clients along the path.

With centralized online backup solutions available at Ahsay, you can ensure that your customers get the most reliable services for their data management and restoration needs. Besides helping MSPs create a trusted backup environment, we have helped a number of businesses create safe and secure data management environment. Browse our backup solutions and find the most suitable program for your managed service needs.

4 Tips to Make Your Managed Service Stand Out

4 Tips to Make Your Managed Service Stand Out

IT industry has taken a monumental shift in the past few decades. With key developmental changes, it has become indispensable for MSPs to work harder and smarter to deliver exceptional customer experience and stand out from others in the competition.

If you are offering managed services, find out how you can step up your game in the face of the upcoming challenges.

1.     Sell Benefits, Not Features

Customers don’t just look for programs, but seek solutions that can add value to their business. Rather than selling features, understand your customers’ needs and demonstrate your ability to resolve their problems.

2.     Be Flexible

SMBs are rapidly moving away from off-the-rack programs and demanding more customized solutions to meet their specific needs. Given that, dynamic MSPs are focusing more on developing tailored offerings to fit the particular needs and wants of their clients. For example, if a client wants data backup for hyper-V servers and desktops, but not for mobile devices, an MSP with flexible service model can deliver it.

Flexibility not just allows MSPs to meet its clients’ needs more precisely, but also helps businesses gain greater value and create a competitive edge by creating a smarter data management environment.

3.     Create a Niche

When you have expertise in a specific market or geographic area – like a solid understanding of laws, regulations, standards, and industry practices within a particular region or industry – you may have greater chances of proving yourself as a trusted and reliable partner. Choose one or two niches and approach well-targeted customers to compete with giant MSPs.

4.     Offer Something Extra

Customers are less inclined to alternative options and prefer companies that offer multiple solutions to address a range of business needs. Look for opportunities to up-sell and cross-sell. You can expand with more backup offerings, such as disaster recovery, exchange backup, SQL backup, as well as consulting and maintenance solutions. Not only can these offerings improve customer experience and generate additional stream of revenues, but also attract more customers, thus expanding your scope.

As an MSP, you should aim to make your customer’s business as efficient as possible. With these effective tips not only can you deliver optimal experience, but also stay at the top of your game.

Besides these tips, you should also check out the products and services offered by us to know how you can help your clients with a top-notch centralized backup solution. Our solutions may help you unleash new revenue opportunities as well as give peace of mind of data protection to your clients. Find out more about our products and services by contacting us at 852 3580 8091 now.